Our Success Stories

Thrilled to receive the Golden Achievement Award for Exemplary Service!

We’re excited to share a heartwarming success story that showcases our exceptional service and dedication. Our team recently assisted a valued client simplify insurance details for their patient.

Through determined coordination and commitment, we brought clarity and assurance to our client and, more importantly, relief to the patient in question. The journey involved thorough research, numerous phone calls, and collaboration with various stakeholders to uncover the most accurate information. In the face of uncertainties, our team’s persistence paid off, concluding in a moment of triumph as we confirmed the patient’s extensive benefits. The joy and gratitude expressed by our client in their heartfelt acknowledgment, along with the prestigious Golden Achievement Award for Exemplary Service, speak volumes about the impact our efforts had on the patient’s well-being. This success wouldn’t have been possible without the collective dedication of our team, whose commitment to going above and beyond shines through in every interaction. We are immensely proud to be recognized with the Golden Achievement Award, a testament to the extraordinary lengths we go to for our clients.

Thank you to our wonderful client for entrusting us with this challenge, and to our outstanding team for their efforts. This story highlights the positive impact we can make when we come together to support those in need.

A Lifeline of Kindness: Ensuring a Patient's Well-Being

In a touching display of compassion, our very own Kathleen, ensured a patient facing hardship not only enjoyed a warm meal today but also secured access to food in the days ahead. Now, let’s hear from our partner physician:

I called this patient for an initial earlier this week and upon speaking to him this patient explained to me all the struggles that he had been facing this month. I asked the patient if he had checked his blood sugar today and the patient stated that he had and it was 69. I reminded the patient that it was a low reading and if he had anything to eat, the patient then stated that he had run out of food for a week now and did not have anything in his pantry or refrigerator. I then asked if he was able to go to the store and purchase some food items and the patient stated that he did not have money or did not have anybody to contact in case of an emergency. I told the patient about the local food pantries in his area but they were all closed and would not be open until the next day. I then reached out to @Kathleen if there was anything else we can do to help this patient and she was so kind as to reach out to the fire department who then stated to have him come to the fire station and they would have food for him. I was finally able to get a hold of him after that incident today and he stated that he was able to eat a warm meal and was so thankful with us and our program and he could not thank us enough for helping him find something to eat and stated that he has food for the rest of the week. I reminded him of the local food pantries available and their hours and he stated that he will make sure to go. As a new employee it was really nice and shocking how much of a difference we all can make.